Godiva plans to close all 128 of its brick-and-mortar locations in North America, including 11 locations in Canada, by the end of March, the company said.
In-person shopping at its brick and mortar locations dropped during the coronavirus pandemic as consumer buying behaviour changed, Godiva said in an emailed statement. The company has seen growth in online sales and sales from grocery and retail partners.
Godiva will maintain retail operations across its locations in the Middle East, Europe, and greater China, according to the statement.
“Of course, this decision was difficult because of the care we have for our dedicated and hard-working chocolatiers who will be impacted,” CEO Nurtac Afridi said. “We have always been focused on what our consumers need and how they want to experience our brand, which is why we have made this decision.”
The company didn’t disclose the number of employees who will be impacted by the decision.
Last month, Godiva appointed Afridi as its new CEO after she served as interim chief executive for two months, according to the company’s statement. Afridi’s leadership team developed a three-year strategy to seize new opportunities through the company’s omnichannel structure.
In 2019, Godiva said that it would open up to 2,000 cafes around the world within six years. The cafes offer products beyond chocolate such as baked products, sandwiches, and coffee.
The company launched an initiative in 2020 to support NGOs that align with the company’s values. The Lady Godiva Initiative selected five nonprofit organisations that received a $US25,000 grant each to continue its work in women empowerment.
Godiva has around 5,000 chocolatiers in 100 countries worldwide.
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Kiran Grewal
Editor, International Confectionery
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