Global manufacturer of inspection systems for food quality and safety, Loma Systems, has recently announced the appointment of Alex Ramirez as its new Service Director in North America. The move further strengthens the company’s commitment to service excellence and customer satisfaction.
With nearly 30 years of experience in customer service, field service, operations and sales across various manufacturing industries, including metering and mixing, wire processing, industrial automation and commercial food service, Alex brings a wealth of expertise to the role. His extensive background covers North and South America, including territories from Canada to Brazil, equipping him with an excellent understanding of global customer needs.
In his new position, Alex will develop and implement strategies to drive internal and external customer satisfaction by empowering Loma’s expert service team. His role is uniquely positioned to interact with key stakeholders across borders and continents, enabling him to identify challenges and implement solutions that enhance Loma’s service delivery.
“I enjoy my role as it allows me to interact with the entire service team and help develop our leaders for tomorrow,” said Alex. “Loma’s commitment to a service-led approach resonates with my passion for team upskilling, process improvement and customer-driven innovation. After spending some time in the commercial food service industry, I was keen to return to the industrial sector and Loma offered the perfect opportunity to do so.”
Loma Systems has built its reputation on providing best-in-class service quality through its LomaCare Preventative Maintenance Service Programmes. These tailored programmes help customers maintain compliance and optimise equipment performance, ensuring reliable, long-term operation.
Commenting on Alex’s appointment, Louis Chatel, business unit manager (North America) said: “At Loma, we differentiate ourselves through our service-led approach and pride ourselves on delivering best-in-class service quality. Alex is a perfect fit for the role, as he has extensive experience in service operations and sales across multiple automation and processing industries. This will give him a unique advantage in understanding customer requirements and delivering solutions that meet their needs. His strategic and customer-centric mindset will be key in taking our service excellence to the next level.”
Through this appointment, Loma will look to further enhance its preventative maintenance programmes, strengthen its customer partnerships and continue helping businesses navigate compliance with ease.
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Joseph Clarke
Editor, International Confectionery
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