US businesses adjust as consumer shopping behaviour shifts

Market research company GfK SE reports 85% of US shoppers expect to change their purchase behaviours as a result of coronavirus (COVID-19)…
Colourful display of sweets - International Confectionery

Share this article:

Market research company GfK SE reports 85% of US shoppers expect to change their purchase behaviours as a result of coronavirus (COVID-19). Adjustments include preparing food more often, shopping during non-peak hours, relying on e-commerce more, and postponing or cancelling personal service appointments.

The findings are based on a nationally representative survey conducted from March 17 and 18, GfK reports. The survey also uncovered US shoppers’ plans to spend more on essential items such as cleaning products, canned goods and bottled water in the coming weeks.

In fact, there was a 20% increase in the number of US shoppers who are stocking up on non-perishable food items now compared to the last survey conducted by the market research company.

The impact of the virus will also resonate long-term, according to GfK. The researcher notes consumers are watching how companies conduct themselves during the crisis, which will influence whether they do business with a brand or retailer in the future.

National Confectioners Association President & CEO John Downs also released the following statement last week praising the leadership of Governor Wolf and Governor DeWine and calling on elected officials at all levels of government to follow their example:

“As elected officials at all levels of government continue to take on the major public health challenge presented by COVID-19, we are encouraged by the leadership shown by Governor Wolf of Pennsylvania and Governor DeWine of Ohio.

Pennsylvania and Ohio are home to nearly 80,000 jobs supported by chocolate and candy manufacturing. For every one job that our industry creates in confectionery manufacturing, another 10 jobs are supported in related fields like transportation, retail and more.

Governors Wolf and DeWine have embraced food manufacturing as an essential service for their constituents, and we thank them for their support of our member companies and member companies’ suppliers that help boost the economy and drive The Power of Sweet. The food supply is part of the nation’s critical infrastructure, and at times like these, our industry’s contribution to the food manufacturing sector should not be overlooked. We strongly encourage all governors, mayors and other government officials to follow the examples set by Governor Wolf and Governor DeWine and make it clear that food manufacturing is an essential service in these uncertain times.”

About International Confectionery

International Confectionery is the leading authority in global confectionery content, delivering expert news, in-depth articles, exclusive interviews, and industry insights across print, digital, and event platforms. Published 10 times a year, the magazine is a trusted resource for professionals seeking updates and analysis on the latest developments in the confectionery sector.

To submit an article, or for sponsorship opportunities, please contact our team below.

Joseph Clarke Picture

Joseph Clarke

Senior Editor

Steve Blakebrough Picture

Steve Blakebrough

Sales Manager

Afua Akoto Picture

Afua Akoto

Marketing Manager

Related News

Nexture Sustainability

Nexture Publishes First Sustainability Report

Nexture has published its first Group Sustainability Report, establishing a shared framework for reducing environmental impacts, improving responsible sourcing and developing more sustainable ingredient solutions.
ipco pack expo

IPCO Unveils Chocolate Forming Solutions

IPCO, a supplier of chocolate forming and moulding equipment, showcased its latest innovations at PACK EXPO 2026, emphasizing advancements in chocolate chip production and cooling systems.
Domori

Domori Launches in the UK

Italian chocolate producer Domori has introduced its professional couverture chocolate range to the UK, targeting chocolatiers, pastry chefs, gelato makers and other specialist dessert producers.
KitKat Nestle

KitKat Drives Formula 1 Excitement

Nestlé International Travel Retail (NITR) has brought the excitement of the KitKat and Formula 1® partnership to travellers at Singapore Changi Airport through a high-impact activation combining immersive brand experiences, personalisation and travel retail-exclusive products.
EXBERRY colour selection

GNT Secures ISO Carbon Verification

GNT has become one of the first food colour manufacturers worldwide to have its Product Carbon Footprint (PCF) methodology independently verified in line with the ISO standard.
NSD

Celebrating US National Real Sugar Day

The Sugar Association will celebrate National Real Sugar Day on October 15 by recognising real sugar’s role as a real, recognisable ingredient in real food. This year’s celebration also highlights that real sugar is rooted in nature and is at the heart of real recipes and scratch cooking.
Anuga India

SACMI highlights integrated chocolate processing

SACMI Packaging & Chocolate is showcasing its latest chocolate processing and packaging technologies at Anuga FoodTec India 2026, highlighting an integrated portfolio spanning production, wrapping, handling and secondary packaging.
Anuga India

Anuga FoodTec India is Open

Anuga FoodTec India 2026 has opened its doors in Mumbai, bringing together food and beverage technology suppliers from around the world for three days of processing, packaging and manufacturing innovation.
Chocolate

Nestlé appoints Group General Counsel

Nestlé’s Board of Directors has appointed Manuela Bernasconi, currently General Counsel for Zone Americas, as Group General Counsel and a member of the Group Executive Board, effective 1 January 2027. After seven years as Nestlé’s Group General Counsel, Leanne Geale will retire.
Scroll to Top