KM Packaging has strengthened its customer operations team with the appointment of Martin Penney as a Customer Operations Specialist.
Martin Penney joins KM Packaging with an impressive background in customer service and operations management. With over 15 years of experience in retail and order management, Martin is poised to bring a wealth of expertise and a commitment to operational excellence that perfectly complements KM Packaging’s focus on delivering innovative and reliable packaging solutions to a global clientele.
In his new role, Martin will oversee the end-to-end customer journey, ensuring seamless service from the moment an order is placed until it reaches its final destination. His responsibilities will include managing international shipping logistics, maintaining optimal stock levels, and ensuring that customer needs are proactively met.
Martin’s professional experience spans a decade as a store manager, where he successfully led teams and consistently met key performance indicators. More recently, he served as an Order Management Officer in the financial technology payments sector, further honing his skills in logistics and order fulfilment.
Commenting on his new role, Martin said: “I am thrilled to join KM Packaging’s team and play a key role in ensuring our products not only meet but exceed customer expectations. I am eager to grow professionally and embrace the challenges that come with this role.”
Martin is particularly enthusiastic about leveraging AI and automation to enhance the efficiency of KM Packaging’s systems and processes. He believes that these technologies will allow the team to focus more on customer-centric tasks, ultimately driving better outcomes for the company’s customers.
Outside of work, Martin is known for his eclectic hobbies, including playing the guitar, watching football, and juggling. He shared, “I can juggle with fire, ride a unicycle, and even balance a chair on my chin!”
With his diverse skill set and passion for innovation, Martin Penney is set to be a valuable asset to KM Packaging, as the company continues to innovate and expand its global reach.
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Hannah Larvin
Editor, International Confectionery
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Email: editor@in-confectionery.com
