olam food ingredients (ofi) unveiled its new Customer Solutions Centre (CSC) in Singapore. The facility will allow the company to better collaborate with brands, grocery retailers and foodservice companies to create their products for consumers. Opening of the CSC will be inagurated by guest of honour, Ms Low Yen Ling, the Minister of State, Ministry of Trade and Industry, and Ministry of Culture, Community and Youth.
A team of culinary and pastry chefs, food scientists, quality, regulatory and category expects are all expected to help ofi’s customers with developing new products and applications using ingredients from its portfolio including cocoa, coffee, dairy, nuts and spices.
Food quality and safety are at “the heart” of the CSC, ofi say, with six laboratories and pilot facilities which can test whether a new concept can be produced in a large-scale manufacturing environment.
The CSC will be integrated with the company’s network of 15 innovation centres as well as its CSCs in Chicago, Amsterdam and Bangalore, its sourcing and buying teams in growing regions and sustainability programs with partners that support farmers, reduce environmental impact and provide traceability.
The APAC region has been named the largest segment of the global food and beverage industry and as a result, the ofi CSC team will be showcasing concepts that can contribute to wellbeing and meet consumer trends for plant-forward products, sensory experiences and cleaner label formulations.
“This opening of ofi’s Customer Solutions Center is a vote of confidence for Singapore as a valuable base for global companies to conduct and strengthen their business activities,” explained Ms Low Yen Ling. “The opening of the new facility is exemplary of how ofi can develop innovative, delicious products for their customers through collaborative partnerships and expanding their expertise across the Asia Pacific region.”
“Our Singapore CSC demonstrates our continued investment in giving customers the support, knowledge, and quality ingredients to launch products that meet the moment. Furthermore, we are expanding our innovation capabilities in the USA, Netherlands and Malaysia. A dedicated insights team will help customers identify emerging trends that use our natural portfolio of ingredients from farm to plate,” commented Kamesh Ellajosyula, Chief Innovation and Quality Officer at ofi.
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Caitlin Gittins
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