Packaging manufacturer Schubert has recently inagurated a modern training centre in Crailsheim, Germany, which the company says is laying the foundation for its expansion and relaunch of its training concept.
As the industry and packaging machines evolve, so do customer needs when it comes to training and knowledge transfer. Advanced robot technology, format changes, 3D printing, digital control systems and data-driven error analysis are all instances where demands placed on production managers, machine operators and other skilled workers have increased considerably through digitalisation and automation.
“We have listened carefully to our customers and taken on board their various needs and wishes. With this input, we will continue to refine our training portfolio,” explained Uwe Galm, Director of Customer Services at Schubert.
The move to the new training centre at the company’s Crailsheim headquarters marks its first milestone. In what was a former industrial hall, over 1000m2 of premises have been created with space for a reception area, four training rooms with packaging machines, a lounge and additional technical rooms. The training team’s new offices are closely located in an adjacent building.
“We are taking a multi-track approach with our training concept,” added Uwe Galm. “This includes not only the expansion of our training locations in Germany and the USA, but also new formats, new content and an expanded training team.”
In the future, customers of the company will benefit from face-to-face and online training.
“We cannot think of a customer’s individual machine in limited terms, but rather in terms of system components such as robots or image processing,” said Uwe Galm.
Thanks to Schubert’s modular machine concept, training for individual system components can be transferred to any Schubet machine so customers benefit from training across the board.
The company’s capacities are being increased not just through the training centre in Germany but in the US as well at the Charlotte location, where a trainer is on site full-time for customer training. At the same time, Schubet will be making digital training and videos available directly via the Transaction Network customer portal. The portal will be gradually supplemented with further content to expand the central digital service platform.
The new training concept, the updated service portfolio and the link to the customer portal will create a comprehensive package for Schubert customers that will enable them to benefit from services tailored to their needs.
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